At Home Product Store, we approach returns with the same intention and care that goes into crafting our products. We understand that sometimes a purchase may not resonate with your sanctuary as expected. Our returns process is designed to be as tranquil and thoughtful as our products.

Return & Exchange Policy

We accept returns and exchanges within 15 days of delivery. To be eligible for a return, items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To ensure the purity and safety of our products, the following cannot be returned:

  • Opened Bath, Body & Hand products (for hygiene reasons)
  • Used Candles and Essential Oils (once lit or opened)
  • Intimate products (for health and safety considerations)
  • Opened Beauty products (BEAUTY, Beauty Gifts & Sets, Haircare)
  • Books & Magazines (unless damaged upon arrival)
  • Earl of East Merch (final sale items)

The Return Process

Step 1: Request Authorization

Contact our mindful support team at [email protected] with your return request. Use the template below to ensure we have all necessary information.

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear Home Product Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]
Product Name: [Product name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]

Thank you for your assistance in creating a harmonious resolution.

Sincerely,
[Your Name]

Step 2: Receive Return Authorization

Within 24 hours (on business days), you’ll receive a return authorization email with shipping instructions and a return label if applicable.

Step 3: Ship Your Return

Package the item securely in its original packaging and include all original materials. Ship to:

Home Product Store Returns
115 Center Avenue
Fresno, US 93704

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return.

Refund Methods:

  • Credit/Debit Cards: Refunded to your original card (Visa, MasterCard, JCB)
  • PayPal: Refunded to your PayPal account

Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for the replacement item.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, including prepaid return shipping.

Need Mindful Assistance?

Our dedicated team is here to help create your peaceful resolution experience.

Email: [email protected]
Address: 115 Center Avenue, Fresno, US 93704

We typically respond within 24 hours during business days.

Creating Your Sanctuary, One Thoughtful Purchase at a Time