Term and Conditions

Welcome to Home Product Store. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Home Product Store (“we,” “us,” or “our”) operates the website newscenthaven.com. We specialize in thoughtfully curated products to help you create your personal sanctuary, including home fragrances, bath and body products, home decor, and more.

Our mission is to provide mindful, intentional products that enhance your living space and well-being. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s functionality or security
• Not use our products for any illegal purposes
• Comply with all applicable laws and regulations

You are responsible for all activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

3. Products and Services Description

Home Product Store offers a carefully selected range of products designed to enhance your living space and personal care routine, including:

• Air Fresheners, Candles, and Home Mists
• Bath, Body & Hand products
• Beauty products and gift sets
• Home decor, artwork, and furniture
• Essential oils and incense
• Books and magazines focused on mindful living

We strive to accurately represent our products through descriptions and images. However, please note that actual colors may vary slightly due to monitor settings. Product availability is subject to change.

4. Order and Payment Terms

Order Process

When you place an order:

• You will receive an order confirmation email
• All orders are processed within 1-2 business days after payment confirmation
• You will receive a shipping confirmation with tracking information once your order ships

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Shipping

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – For orders over $50 via EMS (15-25 business days after shipping)

Please note that shipping times may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy is designed with mindfulness and care.

Return Eligibility

We accept returns and exchanges within 15 days of delivery. To be eligible for a return:

• Items must be in original, unused condition
• Items must be in original packaging with all tags attached
• You must provide the original receipt or order confirmation

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned:

• Opened Bath, Body & Hand products
• Used Candles and Essential Oils (once lit or opened)
• Intimate products
• Opened Beauty products (BEAUTY, Beauty Gifts & Sets, Haircare)
• Books & Magazines (unless damaged upon arrival)
• Earl of East Merch (final sale items)

Return Process

To initiate a return:

1. Contact our mindful support team at [email protected] with your return request
2. You will receive return authorization and shipping instructions within 24 hours on business days
3. Package the item securely in its original packaging
4. Ship to: Home Product Store Returns, 115 Center Avenue, Fresno, US 93704

Refunds

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

For damaged or incorrect items, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Home Product Store or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. The “Home Product Store” name and logo are trademarks of our company.

7. Limitation of Liability

Home Product Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

We make every effort to ensure the accuracy of product information but do not warrant that product descriptions or other content are error-free. Products are sold “as is” and without warranties of any kind.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

11. Contact Information

Thank you for choosing Home Product Store. We appreciate the opportunity to help you create your sanctuary, one thoughtful purchase at a time.